Before booking
The conditions for cancellation are accessible on the reservation page presented before the payment process.
After booking
The cancellation conditions can be consulted on the 'Event' page, where you choose your dates and services, before payment and confirmation of the reservation.
Events take place over one or a few days at most, and some of them only once a year. Periods are counted in days before the first date of the Event, so as not to penalize other Visitors' requests.
The deposit paid on booking commits the Visitor and the Host: it is kept in the event of cancellation.
Force majeure
Force majeure is defined and governed by law. In the event of force majeure, the law of the country where the Reception is located applies, including for the way the request is to be made.
Cancellation conditions by Visitors
The penalty applies only to the price set by the Host (the Reception and the Services), excluding taxes. The period is counted in days before the first date of the reserved Event. Once the Event has started, cancellation is no longer possible.
On booking, the Visitor pays a deposit (Canopy Festy's service fees and 10 % of the price set by the Host, 30 % with meals); an instalment is charged fourteen days before the Event and the balance seven days before, to the saved card. The penalty is set against the sums already paid: any excess is refunded; if they do not cover it, the remainder is charged to the card.
Booking without meals (reception, drinks and snacks)
| Cancellation | Penalty |
|---|---|
| 15 days or more before the Event | 10 % (the deposit) |
| 8 to 14 days before | 10 % |
| 3 to 7 days before | 25 % |
| 1 to 2 days before | 75 % |
| On the day of the Event | 100 % |
Booking with meals (light or restaurant-style meals): the whole booking
| Cancellation | Penalty |
|---|---|
| 31 days or more before the Event | 30 % (the deposit) |
| 8 to 30 days before | 50 % |
| 3 to 7 days before | 80 % |
| 2 days or less before | 100 % |
As soon as a penalty is due, it may not be less than 50 in the currency of the order (€50 or $50), and may never exceed the price set by the Host.
Canopy Festy's service fees and the VAT on those fees are not refundable. If the Host charges VAT, it is refunded in proportion to the refunded amount.
The explanations are available on the page Cancellation conditions for Visitors.
Cancellation conditions by Hosts
Cancellation by Hosts
As set out in the Payments Terms of Service. Respect for the reservation is a
obligations for members, the Host cancels due to force majeure, relating to their Reception,
if it is impossible to respect the contract at its Reception, the latter will organize to replace the Reception
under the same conditions by another. If applicable, he must reimburse the Visitor for the amount of the reservation.
Depending on the cancellation deadline with regard to the date of the 'Event', the rules of compensation and penalties affixed
to the Visitor in the event of default, therefore apply to the Host under the same terms.
In addition, compensation fees apply when the visitor is on site, so for cancellation on the stipulated day,
This is to reimburse travel costs.
In addition to the fees and consequences set out in this Policy, Hosts who cancel a reservation,
or who are found responsible for a cancellation, will not receive payment for this canceled reservation.
If a payment has already been made, the amount of the payment will be withheld from the following payment(s).
Refund Conditions
Refund deadlines
The refund is issued seven days after the cancellation request, to the payments made (deposit and instalments), starting with the most recent. The time it takes to appear on your account then depends on your bank, generally 5 to 10 working days. You can follow the progress and details of your refund from your account and your order page.
Refund of service fees
Canopy Festy's service fees are non-refundable, whatever the cancellation date: they pay for the services already provided. The conditions on service fees.